Return & Refund Policy

Store Name: GROLIFY
Email: grolify@gmail.com
Phone: +44 7415 317444
Country: United Kingdom

1. Return Eligibility

We want you to be fully satisfied with your purchase. If you're not happy, you may request a return under the conditions below:

You can return products within 14 days of receiving your order if:

  • The item is unused, unworn, and in original condition.

  • The item has original packaging, accessories, and tags.

  • You must have proof of purchase (order number or receipt).

2. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items

  • Items without original packaging

  • Personal care items (for hygiene reasons)

  • Sale or clearance items (unless damaged or defective)

  • Custom or personalized products

3. Damaged or Wrong Item Received

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery at grolify@gmail.com

  • Provide photos or video proof showing the issue
    We will arrange a replacement or a full refund at no extra cost.

4. Return Process

To start a return:

  1. Email us at grolify@gmail.com with your order number.

  2. Wait for approval and return instructions.

  3. Ship the item back to us using the instructed return address.

Important:

  • Customers are responsible for return shipping costs unless the product is defective or wrong.

  • We recommend using a tracked shipping service to ensure safe delivery of your return.

5. Refunds

Once your return is received and inspected:

  • Your refund will be approved or rejected.

  • If approved, the amount will be refunded to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

We offer exchanges for:

  • Wrong size items

  • Wrong color

  • Manufacturing defects

If you want an exchange, note it in your return request email.

7. Order Cancellation

Orders can be canceled within 12 hours of placing them.
If the order has already been shipped, cancellation is not possible.

8. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account again

  2. Contact your bank or payment provider

  3. If still unresolved, email us at grolify@gmail.com

9. Contact Us

For any return or refund questions:
📧 grolify@gmail.com
📞 +44 7415 317444

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